Helplines & Support

Need to talk? Free call or text 1737 any time for support from a trained counsellor

Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP) 
Here to listen and help

Youthline – free text 234, call 0800 376 633, webchat at youthline.co.nz, DM on Instagram @youthlinenz, message on Whats App 09 886 56 96.

For young people and their parents, whānau and friends

Samaritans – For confidential support for anyone who is lonely or in emotional distress

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
If you, or someone you know, may be thinking about suicide, call for support from a trained counsellor

Depression Helpline – 0800 111 757 or free text 4202
To talk to a trained counsellor about how you are feeling or to ask any questions

Anxiety NZ – 0800 269 4389 (0800 ANXIETY)
For people with all forms of anxiety and families and friends

Healthline – 0800 611 116
Health advice from professional healthcare providers

Find a Helpline – Search for international helplines around the world

Youthline – free text 234, call 0800 376 633, webchat at youthline.co.nz,
DM on Instagram @youthlinenz, message on Whats App 09 886 56 96.

For young people and their parents, whānau and friends

What's Up – 0800 942 8787 (for 5–19 year olds).
0800 WHATSUP
Phone counselling is available every day, 11am – 11pm, online chat 11am – 10.30pm

Yellow Brick Road – 0800 732 825
Supporting families towards mental wellbeing: for families who have a loved one experiencing mental health challenges, weekdays 8am – 4.30 pm

Plunketline – 0800 933 922
Free parent helpline and advice service available to all families, whānau and caregivers

EDANZ – 0800 2 EDANZ or 0800 233 269, or Auckland 09 522 2679 (leave a message).
For information, support and resources about supporting someone with an eating disorder. Email info@ed.org.nz

Parent Help – 0800 568 856
For parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential, 9am – 9pm, 7 days a week

Family Works - 04 473 5025
Social work services for families, weekdays 9am – 4pm

Le Va – Information and support for Pasifika families on mental health, addiction and suicide prevention

Asian Family Services – 0800 862 342

help@asianfamilyservices.nz

Provides professional, confidential support in multiple

languages to Asians living in New Zealand, Mon-Fri 9am – 8pm

Rural support – 0800 787 254
Information and support for rural people, 8am – 6pm, 7 days a week

Seniorline – 0800 725 463
National information service to help older people find their way around the health system, weekdays 8am – 4pm

Vagus Line – 0800 56 76 666
Counselling for the NZ Chinese community, Mondays, Wednesdays and Fridays 10am – 2pm

MusicHelps – 0508 MUSICHELPS
Counselling and assistance to people in the NZ music community

NZ Relay

www.nzrelay.co.nz – helps users to connect with services over the phone

NZ Police 111TXT

www.police.govt.nz/111-txt – register with the New Zealand

Police for the 111TXT service

TXT, messenger, online chat – many services on this page

offer txt, messenger or online chat services

OutLine Aotearoa – 0800 688 5463 (0800 OUTLINE)
Provides support to Takatāpui, MVPFAFF+ and Rainbow communities, their friends, whānau, and those questioning.
Confidential telephone support and online chat support between 6pm and 9pm every day

Rainbow Youth – Support and information for rainbow young people, their whānau and communities

Huarahi Ora – 0800 437 009
If you or anyone you know is impacted by a suspected suicide loss and seeking support, please contact Huarahi Ora - National Bereavement Triage and Coordination Service.

Aoake te Rā – 0800 000 053
Free counselling for people bereaved by suicide, weekdays 8.30 - 5pm

The Grief Centre – 0800 331 333
For grief counselling, support groups and information about all forms of loss, grief, trauma or difficult change, weekdays 8.30 - 5pm

Victim Support – 0800 842 846
Support for people affected by crime and traumatic events, 24/7

For more information for whānau, friends and communities after a suicide, also see our website After a Suicide

Women’s Refuge Crisis Line – 0800 733 843 (0800 REFUGE)
For women living with violence, or in fear, in their relationship or family

Shakti Crisis Line – 0800 742 584 (0800 SHAKTI)
Multilingual helpline for migrant or refugee women living with family violence

Are You Ok Family violence info line – 0800 456 450
To talk about family violence and find help for yourself or others

Shine – 0508 744 633
Confidential family violence support, information and advice to the community

Safe To Talk – 0800 044 334 or text 4334
Sexual harm helpline

National Rape & Sexual Abuse Crisis Line – 0800 883 300
Support after rape or sexual assault

24/7 HELPline – 0800 623 1700 or txt 8236
Support for sexual abuse survivors

Alcohol and Drug Helpline – 0800 787 797 or online chat.
For people dealing with alcohol or other drug problems. Māori, Pasifika and youth lines available

Gambling Helpline – 0800 654 655
For help if you are gambling or are concerned about someone else’s gambling. Māori, Pasifika and youth lines available

Quit Line – 0800 778 778
Smoking cessation help

Netsafe – 0508 638 723
Support for online safety, including harassment or bullying, scams and fraud, and harmful digital content, weekdays 8am – 8pm, weekends and public holidays 9am – 5pm

Just a thought – Free online therapy courses and resources to support with anxiety, depression, stress, sleep and other mental health challenges

The Lowdown – A space for rangatahi / young people to find support for your hauora, identity, culture and mental health

Aunty Dee – A free tool for anyone who needs help working through problems

Sparx – An online game to help young people who are feeling down

Headstrong – A free app for young people to help you cope with stress. Includes the Aroha chatbot.

Smallsteps – A collection of online tools to help you calm your mind, manage your stress and lift your mood

Beating The Blues - Online cognitive behavioural therapy treatment for depression and anxiety

Call 1737 and select the ‘peer support’ option in the first stage of the call, daily between 2pm and 10pm

0800 200 207
Tuesday to Sunday, 7pm to 1am

0508 927 654 or 0508 WARMLINE
5pm to 11pm every day

Family Services Directory – To help you find local community services to support you with all manner of issues such as parenting, special needs, family support, family violence, custody and access, child behaviour, life skills, counselling, addiction, sexual abuse, grief and loss and more

Wellbeing support – Find local support services through the Access and Choice programme, which can provide people with support and guidance through challenging times

Healthpoint – Find a health provider in your region and for your health concern. Up-to-date information about healthcare providers, referral expectations and services offered.
Seach for kaupapa Māori health providers here

Citizens Advice Bureau – For advice and information on your rights and obligations, and local services and support

Also visit your local library or community centre.